Terms and Conditions
Definitions
“The Studio” refers to the company known as Trident Studio [Studio Hire Plymouth].
“The Facility” is the premises situated at Grosvenor House, Belgrave Lane, Plymouth, PL4 7DA.
“The Customer” refers to any person or persons, company or other organisation that is hiring The Studio or connected with any person, persons, company or other organisation that is hiring The Studio.
Bookings & Purchases
When making a booking, The Customer agrees that it is for their exclusive use only and they agree that The Facility will not be sub-let to any other party without the permission of The Studio.
When we confirm a booking made by The Customer, we immediately remove the availability of the chosen date and time from sale to any other party - all bookings are considered final and binding.
When making a booking you agree to make a payment in full for the service(s) provided.
We will request payment in full at the time your booking is made, such payments are non-refundable unless we are unable to fulfil your booking.
The Studio may agree to provisionally hold a booking for you, until final arrangements can be made. If this is agreed the standard period of which that a provisional booking will held for is 24 hours. The Studio may offer The Facility for rental to another party if any provisional booking is not confirmed and paid for within the agreed time frame.
Cancellation Policy & Cooling Off Period
In the event of a cancellation, The Studio may offer an alternative date and/or time to The Customer for another booking within the thirty days following their booking without any additional charges wherever possible, but there is no obligation to do so and this is offered as a gesture of goodwill only.
Please note that any booking fee, deposit or other payment on account is not refundable unless The Studio is unable to meet the original obligation to The Customer.
Due to the bespoke and exclusive nature of our service, provision of a cooling off period is excluded.
Booking Times – Including Setup and Clear-Up Time
When making a booking please note that the booked times are the only period where The Customer can expect full and exclusive use of The Facility, unless otherwise agreed. The Studio will not allow access to The Facility to any other party not connected with The Customer, unless agreed otherwise or as required by law.
The Customer must include set up and take down time within the hours booked. If more time is required, The Customer may book additional time from The Studio in advance at the standard advertised rates. It may not be possible to accommodate additional time not booked in advance, however The Studio will attempt to accommodate such requests which will be subject to the standard advertised rates for rental.
Where The Customer or guest of The Customer is delayed, they may request that the time of the booking be altered or the booking of the studio be extended, however The Studio cannot guarantee that such a change may be possible and will be subject to additional fees. Where The Customer or a guest of The Customer is delayed, any missed booking time is non-refundable.
If The Customer does not arrive at The Studio within 1 hour of the booked time, The Studio reserves the right to consider that the booking is cancelled.
Overtime
The Customer may be able to extend their booking beyond the booked times (overtime). This must be agreed with The Studio and The Customer agrees that any additional time is chargeable at the full advertised rates of £20 per hour. Overtime is subject to availability. Should an extension of the booking not be possible, The Customer agrees to terminate their booking at the agreed time and must not overrun.
Conduct
All parties, including The Customer and their guests, are required to demonstrate good conduct whilst at The Facility, including respect for our neighbours, representatives of The Studio and any other person onsite. All parties are required to behave in a lawful and respectful manner.
Invasion of personal space, private rooms and any inappropriate behaviour is not permitted and may result in the booking being terminated with the full fee payable.
Smoking is not permitted in The Facility, there is provision for smokers outisde of the front entrance .
The Facility will be manned by a representative of The Studio at all times, unless agreed otherwise.
Any guests under the age of eighteen must be accompanied by a parent, legal guardian or chaperone.
Damage
The Studio is provided to The Customer in a clean and tidy state - The Customer agrees to return The Facility in the same manner as it was given to them. Any damage caused by misuse, misadventure or carelessness to any set, fixture, fitting, equipment, accessory and consumable, including flash or light bulbs and background paper rolls will be charged to The Customer and becomes payable before the end of the booking.
Reasonable wear and tear is permitted and the use of paper background rolls is included in the cost of the rental of The Facility. Any damage, to background paper, not considered wear and tear will be chargeable at £15 (2.7m widths) / £8 (1.35m widths) per metre damaged and/or rendered unusable.
The Customer agrees to take all reasonable steps to ensure the safe use of all equipment within The Facility and will agree to indemnify The Studio against any costs for any damage caused.
All damage must be reported to The Studio immediately.
Equipment
The Studio makes available equipment, services and facilities on an as-is basis. No warranty or guarantee is offered and whilst The Studio will endeavour to make available all advertised equipment at all times, it cannot be guaranteed to do so and such items may be varied at any time and without notice for any reason.
No item or items belonging to, hired, leased or lent to The Studio may be removed from The Facility at any time.
The Customer agrees not to use any item of equipment in any way not recommended by The Studio and/or the manufacturer.
Liability
The Customer is responsible for ensuring that they and their guests adhere to safe working practices throughout their visit to The Facility. The Customer is responsible for claims of liability made as a result of their failure to maintain safe working practices, including, but not limited to, safe height practices, avoidance of trailing leads and electrical safety. We recommend that The Customer makes provision for their own Public Liability Insurance as The Customer agrees to indemnify The Studio against any claims and/or losses that may arise as a result of their negligence during rental of The Facility.
The Customer agrees to indemnify The Studio against any costs, claims or fines which may be made as the result of their use of The Facility. The Studio is responsible for ensuring that equipment and facilities are in a safe and serviceable state of repair and will provide Public Liability Insurance against any claims where The Studio fails to achieve this.
The Studio will not be liable for any loss, damage, expense, costs or loss of income as a result of renting The Facility. In addition, whilst reasonable measures will be taken by The Studio, no responsibility for loss or damage of any property of The Customer or their guests will be accepted. The Studio will not be liable for any injury or death to The Customer or their guests not directly attributable to the negligence of The Studio. The Studio will not be liable for any losses, whether direct or consequential, that are a result of malfunction, error, availability, illness or any other reason outside of our control as to why The Facility may not be able to be rented, except for any fees that have been paid to The Studio in respect of rental charges.
In the unlikely event of The Studio having to cancel your booking, we will refund any fees paid with respect to the rental of The Facility. We will endeavour to provide alternative dates for your booking, however this cannot be guaranteed.
The Facility, services and equipment are all provided wholly without warranty and at The Customer’s own risk and may be subject to change without notice at any time by The Studio. The Studio reserves the right to refuse admission to any person or to remove any person from The Facility if it is believed that there is any risk to health and safety of any person, risk to any part of The Facility or if the person is believed to be behaving in an unruly, disruptive or abusive manner, is believed to be intoxicated under the influence of alcohol or drugs, or if that person is believed to partaking in any illegal or proscribed activity whilst on the premises. The Studio reserves the right to terminate any booking in these circumstances, upon which the full cost of any outstanding rental fees will be immediately due and without refund of any paid fees.
External Links & Bookings
The Studio works with a number of carefully selected partners to provide training and other events. Some events will be booked directly with the Third Party. Please consult their terms and conditions prior to booking, which may differ from The Studio's. Links provided to any third party are provided on an "as-is" basis. The Studio makes no warranty for the accuracy or security of any information on any Third Party website.
Privacy, Data Storage & Data Export
The Studio will store your contact information and email correspondence securely, both locally and using our elected Data Processing partners. With your consent, we will also send you information about our services, The Facility or to update you with other pertinent information. If you no longer wish to receive these marking communication, please use the “unsubscribe” link contained in these messages or contact us directly to be removed from any subscription lists.
Your dealings with The Studio will remain private and confidential unless requested to release such information to assist in a Police investigation or by order of Court or Warrant. The Studio will not pass your contact details to any other company or person, unless you ask us to do so.
Booking information is held securely by The Company's service providers who may be situated outside of the European Union. This information is used to facilitate your booking(s), it is not passed to any other company other than our nominated service provider(s) to facilitate this service. By using our services you agree that your data will be securely exported, transferred and stored within and outside of European Union.
You have the right to access information held about you. Should you wish to do so - please contact us. We reserve the right to make a charge for this.
You may view our Privacy Policy on our website at any time.
Website Terms
By using The Company’s website you are agreeing to the terms contained in this document, which may be subject to change from time to time without further notice.
All content, including layout, design, text and graphics and photographs on the website are subject to copyright and may not be downloaded, published, copies, lent or sold under any circumstances without prior written permission from the copyright holder. Any unauthorised use may result in legal recourse or fees.
By visiting this site, you agree to the terms of its use and Privacy Policy of The Studio.
E&OE - Terms & Conditions Updated 5th October 2021
